After this IT support solves an easy laptop problem for an agitated user -- the NumLock was on -- user gives IT his ultimate accolade: "If you get hit by a beer truck during this project, I'm screwed!"


IT receives a copy of an e-mail request: "I'm requesting a laptop for tomorrow morning so I can work in a coffee shop during the soccer game. A 90-minute game with half-time would come to two hours. If I work during the game and achieve 50 percent productivity, then work through my lunch hour, I will have an eight-hour day." And next to arrive is the supervisor's veto: "Please note: sender did not provide productivity or duration information for (1) loading files to be used and (2) pregame and postgame time BS-ing about the irritainment."


Responding to pressure from corporate users, Microsoft has pulled free software from the Web that allowed users sharing Windows PCs to shield information from other users in a private folder. "Private Folder 1.0 was designed as a benefit for customers running genuine Windows," Microsoft said in a statement. "However, we received feedback about concerns around manageability, data recovery and encryption, and based on that feedback we are removing the application today." Microsoft posted Private Folder 1.0 to the Web as an add-on for Windows. But the software, which allowed users to set up a password-protected folder for files they want kept private, caused alarm among corporate users. Corporate administrators also feared that the software would let individual workers keep inappropriate files private from system administrators, and that a worker might leave a company with password-protected files still on the PC without giving network administrators the password.

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