Getronics today re-signed a five-year contract worth more than $7 million with Tasmanian-based firm Network Gaming.
The contract covers onsite gaming machine maintenance and installation services for more than 2000 machines and more than 200 Keno terminals located throughout 156 pubs and clubs across the state.
The re-signing extends a 10-year deal with Network Gaming which is a member of the Federal Hotels Group.
Getronics is responsible for ensuring there are no terminal, printer and monitor outages as well as providing helpdesk support.
Network Gaming has used customer satisfaction surveys to monitor the contract and Getronics claims field technicians have achieved more than 95 percent satisfaction in the surveys.
Network Gaming's entertainment and gaming director, John Mortensen said uptime and the availability of machines is critical to the success of the business.
"If our machines fail we're left with unhappy customers and this negatively affects our business immediately," he said.
Getronics CEO Paul Timmins said the deal has reduced Network Gaming's operating costs by ensuring equipment is always operational.
As a member of The Federal Hotels Group, Network Gaming manages poker machines throughout Tasmania, as well as operating Keno at the Wrest Point and Launceston Country Club Casinos.