Queensland utility Energex has inked a $7 million contract with services firm and systems integrator Tusc.
It is the biggest deal Tusc has won in its 25-year history and involves the implementation of a field force automation (FAA) project.
Scoping work has commenced and the implementation phase will be completed by year's end.
"FAA will provide significant logistical advantages in each step of the power network construction, maintenance and restoration process by improving the productivity and efficiency of our field staff through smart job allocation and team dispatching procedures," said Tusc workforce management solutions general manager, John Avramidis.
"The real winners will be 2.7 million electricity customers in southeast Queensland who'll have power-related services tended to sooner."
Avramidis said the company will implement Advantex, a workforce management system, from Mobile Data Solutions to automate the utility's field force operations.
Tusc will provide program and project management, systems integration, support and maintenance services for the project.
Vince Burkett, CEO of Mobile Data Solutions, said Advantex will allow field technicians to use in-vehicle laptops and wireless communications to interact with colleagues and corporate systems.
The mobile devices will provide access to mapping software to help technicians find the fastest route from job to job.
Using work order software, technicians will be able to transmit order completions in real time to existing customer management systems.
Dispatchers in the office and supervisors in the field will monitor and manage work order progress throughout the day.
The LitMus Group will provide full integration to back-office systems, to be managed by Integral Technology Solutions.