Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

FootPrints is now ITIL Compliant

  • 30 June, 2004 18:11

<p>FootPrints is the award winning, 100% web based helpdesk software from Unipress</p>
<p>FOOTPRINTS, is now ITIL compliant</p>
<p>FootPrints 6.5 has been certified by Pink Elephant that it is 100% ITIL-compliant in all mandatory areas. These are as follows
§ Incident Management
§ Problem Management
§ Change Management
§ Configuration Management (Compliancy in this area requires installation of FootPrints Asset Management add-on module)</p>
<p>Created by the UK Government ITIL, is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.</p>
<p>ITIL stands for "Information Technology Infrastructure Library", and is now a set of globally recognised standards for help desks to follow to run efficiently.</p>
<p>Unisoft is the exclusive Australian &amp; NZ Distributor for FootPrints and since Unisoft became the distributor of FootPrints several years ago, FootPrints covers, and has established, a strong presence in nearly every segment of the market</p>
<p>About the FootPrints line of Support Automation Solutions:
Since its launch in 1996, the FootPrints line of support automation solutions has evolved as a flexible, web-based service desk suite with a low total cost of ownership and fast ROI, and today is used by nearly 2,000 organizations worldwide. The product line has garnered many industry awards and been frequently recognized by industry analysts.</p>
<p>About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets L.P., Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact Unisoft.</p>
<p>A walkthrough of FootPrints is available . Contact Unisoft
<p>Information: Annie Harper Email:
Sales: Max Quenette Email:
Technical Services Mark Rindel Email:</p>
<p>Phone 03 9540 0188 Fax 039 540 0980</p>
<p>Alternately a 30 day free evaluation is available for download from</p>

Most Popular