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Quantum Receives Two Prestigious Certifications Demonstrating Superior Customer Support and Innovative Service Solutions

  • 31 May, 2006 15:11

<p>Achieves Support Centre Practices Certification for Third Consecutive Year and is First Recipient of VeriSign Security Certification for its StorageCare(tm) Guardian Offering</p>
<p>AUSTRALIA, Sydney., 31 May 2006 - Quantum Corporation, a global leader in storage, today announced it has achieved two important independent third-party certifications for its world-class customer service and support programs and its secure remote monitoring and diagnostic service capabilities. These certifications are a testament to Quantum's focus on enhancing the overall customer experience by employing best-in-class support practices and secure, innovative service solution offerings.</p>
<p>For the third year in a row, Quantum has received certification under the prestigious Support Center Practices (SCP) program. SCP Certification quantifies the effectiveness of customer support based upon a rigorous set of performance standards that includes more than 100 business best practices examined during an extensive, onsite audit. More impressive, Quantum received its third straight certification during a timeframe in which it was integrating customer support programs following its acquisition of Certance in early 2005.</p>
<p>Quantum has also been recognised as the first recipient of the VeriSign Security Certification for its StorageCare(tm) Guardian service solution. StorageCare Guardian is a remote monitoring and diagnostic tool that enables secure, proactive monitoring of Quantum disk and tape-based systems, and uses diagnostics data to remotely service the equipment should issues arise. In accordance with the VeriSign Security Certification Methodology, VeriSign conducted a stringent assessment of Quantum's security controls associated with its StorageCare Guardian solution. VeriSign Security Certification gives Quantum customers added assurance that information security best practices are being utilised when diagnostic data is transferred between installed systems and Quantum's remote support solution.</p>
<p>Support Centre Practices (SCP) Certification</p>
<p>SCP Certification sets the standard for world-class technology service and support. The program establishes a foundation to build on existing quality processes and provides a clear focus on measurable results. Service Strategies Corporation is responsible for administering the program and conducting certification audits.</p>
<p>"By exceeding the rigorous requirements necessary to achieve SCP Certification, Quantum has made it clear they are committed to delivering world-class support to their customers," said Kristin Robertson, SCP auditor. "During the SCP Certification audit, Quantum demonstrated a clear commitment to customer satisfaction and continuous improvement."</p>
<p>Quantum joins the ranks of other leading technology companies that have achieved the SCP Certification - including EMC, Lockheed Martin Inc., Network Appliance Inc., Nokia, Rockwell Automation, and Xerox Corp. - and remains the only independent backup, recovery and archive company to receive this certification. Currently more than two hundred technology support organisations around the world participate in the SCP program.</p>
<p>VeriSign Security Certification Program</p>
<p>VeriSign, the leading provider of security and infrastructure services, conducted an assessment of Quantum's StorageCare(tm) Guardian remote monitoring and diagnostic solution and certified the solution in accordance with its Security Certification Methodology. The certification assessment, which took more than six months to complete, included a detailed review of the network and application architecture, perimeter configurations, the configuration of selected network devices and servers, testing of the Guardian application itself, and associated policies and procedures. Technical testing included network penetration and application vulnerability testing. VeriSign methodology incorporates openly available requirements from regulations and security standards.</p>
<p>"The vulnerability of applications is one of the largest threats in doing business over the internet today," said Brian Costello, vice president, VeriSign Global Security Consulting. "By undergoing certification of its StorageCare Guardian solution, Quantum has made clear that it sees information security as a critical component of its product
strategy."</p>
<p>Customers may choose to enable proactive monitoring of Quantum disk-based backup and tape automation systems for error conditions through StorageCare(tm) Guardian, allowing Quantum service personnel to more quickly identify root causes and resolve issues. VeriSign Security Certification provides additional peace of mind that any transferred diagnostic data has received the highest levels of security.</p>
<p>"These important certifications reflect Quantum's commitment to provide a superior customer experience and further demonstrate how our comprehensive services portfolio is a strategic differentiator in the industry," said Todd Kreter, vice president, worldwide customer services for Quantum. "We are very privileged to be recognised by these two organisations. The SCP Certification puts Quantum in elite company among the top global support organisations. The VeriSign Security Certification also raises the bar when customers' information security is considered - reinforcing the customer value of StorageCare Guardian including secure, reliable remote systems monitoring and faster issue resolution."</p>
<p>For more information on Quantum's comprehensive suite of StorageCare services including StorageCare Guardian, warranty and service upgrades, and installation and integration services, please visit: www.quantum.com/ServiceandSupport/Index.aspx.</p>
<p>About Quantum</p>
<p>Quantum Corporation, a global leader in storage, delivers highly reliable backup, recovery and archive solutions that meet demanding requirements for data integrity and availability with superior price/performance and comprehensive service and support. Quantum offers customers of all sizes an unparalleled range of solutions, from leading tape drive and media technologies, autoloaders and libraries to disk-based backup systems. Quantum is the world's largest volume supplier of tape automation, one of the leading providers of tape drives, and a pioneer in the development of disk-based systems optimised for backup and recovery. Quantum Corp., 1650 Technology Drive, Suite 700, San Jose, CA 95110, (408) 944-4000, www.quantum.com.</p>
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<p>Quantum, the Quantum logo, DLT, DLTtape and the DLTtape logo are registered trademarks of Quantum Corporation. StorageCare is a trademark of Quantum Corporation. All other trademarks are the property of their respective owners.</p>
<p>"Safe Harbor" Statement under the U.S. Private Securities Litigation Reform Act of 1995: This press release contains "forward-looking" statements within the meaning of the Private Securities Litigation Reform Act of 1995. Specifically, without limitation, statements relating to customer demand for and Quantum's future sales of its products are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management's current expectations and are subject to certain risks and uncertainties. As a result, actual results may differ materially from the forward-looking statements contained herein. Factors that could cause actual results to differ materially from those described herein include, but are not limited to, operational difficulties, unforeseen technical limitations, unexpected material deviation in product operation, the ability of competitors to introduce new solutions that compete more successfully with our solutions and unanticipated changes in customers' needs or requirements. More detailed information about these risk factors, and additional risk factors, are set forth in Quantum's periodic filings with the Securities and Exchange Commission, including, but not limited to, those risks and uncertainties listed in the section entitled "Management's Discussion and Analysis of Financial Condition and Results of Operations -- Risk Factors," on pages 44 to 54 in our Quarterly Report on Form 10-Q filed with the SEC on February 2, 2006 and on pages 32 to 42 in Quantum's Annual Report on Form 10-K filed with the Securities and Exchange Commission on June 8, 2005; and those described in any subsequently filed reports. Such reports contain and identify important factors that could cause actual events and results to differ materially from those contained in our projections or forward-looking statement. Quantum expressly disclaims any obligation to update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.</p>
<p>Contact:</p>
<p>Woei Chyi Lim
PR &amp; Marcoms Manager
Quantum
(+ 65) 6432 2866
woeichyi.lim@quantum.com</p>
<p>Dominic Hilton-Foster
Max Australia
(61 2) 9954 3492
Dominic.hiltonfoster@maxaustralia.com.au</p>

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