Aged carer gets integrated financials

Aged care services provider UnitingCare Ageing has gone live with the first stage of its project to consolidate and integrate financials with business processes.

The first stage is a pilot for improving internal efficiencies and standardizing systems across its UnitingCare Ageing's NSW and ACT operations.

Following a restructure two years ago, UnitingCare Ageing identified that the state-wide organization needed common IT systems so that consolidated financial reporting could help decision making processes.

UnitingCare Ageing and integration partner Eclipse Computing implemented the purpose-built XaptCare, in combination with standard Microsoft Axapta. Lorraine Hegyi, UnitingCare Ageing's project team leader, said the organization needed tools to help it to run like a large business, rather than a collection of small businesses.

"XaptCare will automate the time-consuming reconciliation processes that surround government subsidies and resident supplement tracking," she said. "This will significantly reduce manual handling and ensure no funding is lost through the subsidy claim process. XaptCare is also leading edge in regard to development of electronic submission of claim forms and payment statements."

Stage one includes billing, subsidies, resident funds, bonds, accounts payable, accounts receivable, general ledger, and BAS.

"The automation of processes such as generating direct debits and associated receipts, issuing of contracts, and the generation of the myriad lists, will mean fewer staff hours are required on administrative tasks, thus freeing valuable time to provide improved care for the residents," Hegyi said.

In the second phase of the project, the South Eastern region will implement modules that will integrate reporting and benchmarking of key performance indicators, purchasing, budgeting, CRM, and fixed assets management functions.

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