Verizon Business plans to help its customers keep their eyes on the business road by making it easier for them to keep track of their telecommunications services.
Starting next month, the enterprise services unit of Verizon Communications will offer the Verizon Business Customer Center Dashboard, a single application that can show several kinds of information that businesses want about the condition of the network and the status of trouble tickets, the company announced Wednesday. It can show data about all of Verizon Business's core voice, data and IP (Internet Protocol) service products, said Eric DeRose, senior product manager. Some ancillary services, such as hosting and conferencing, are not included.
Today, enterprises need several different tools to view network availability, alarms about the condition of the network, and trouble tickets that have been filed with Verizon Business, according to the carrier. The Dashboard will combine all those functions to ease the burden on telecom administrators and users.
Every time a user logs in to the Verizon Business network, the Dashboard can show the user whether the network is operating up to par for that user or is in a degraded state. That performance information can also be viewed historically, over the last 30 days or the last 24 hours, if end users or administrators want to determine when problems tend to occur.
When problems are reported to Verizon Business and a solution is being worked out, the trouble tickets can be viewed on the Dashboard, grouped for quick identification and tracking. A user can also update the details of a trouble ticket on the Dashboard and refer it back to the carrier.
In the future, Verizon Business plans to enhance the Dashboard to show administrators what Verizon Business services are provisioned in which location, whether they are installed yet and how much bandwidth the enterprise is using for each of its services, DeRose said.
The Dashboard will be available free starting next month for customers of the core Verizon Business services in the U.S., Europe, the Asia-Pacific region, the Middle East, Africa and Latin America.
Verizon Business was formed after Verizon's US$8.5 billion merger with MCI was completed in January. It combined MCI's international business network and the former Verizon Enterprise Solutions Group.