Alcatel has announced its intention for its Genesys Telecommunications Laboratories subsidiary to acquire privately-held VoiceGenie Technologies in an undisclosed cash transaction. The deal is expected to close in a few weeks.
Founded in 2000, VoiceGenie is a provider in voice self service solutions, with a software platform based on Voice XML, an open standard used for developing self service applications by both enterprises and carriers. Voice XML is a critical underlying technology that is classically used in contact centers for customer voice self-service; widely deployed by telecom providers to support multi media services such as directory assistance, navigation direction and virtual receptionists; and increasingly applied to speech-enabled enterprise applications such as order status.
"The increased adoption of speech recognition provides a strong driver for companies to replace aging proprietary IVR systems with the standards-based voice portal systems," Gartner Analyst Drew Kraus wrote in a recent report. "In addition, vendors announced end-of-life plans for their proprietary IVR systems, causing some companies to accelerate their plans to replace these systems."
"By acquiring VoiceGenie, just three months after acquiring GMK, a provider of self service solutions in Brazil, we reaffirm our commitment to the voice self service market," said Wes Hayden, president and chief executive officer of Genesys. "VoiceGenie is extremely well-respected for its technology and its market presence, especially in North America. VoiceGenie is the perfect choice for Genesys to strengthen its leadership in the self-service industry by bringing an incredible pool of talent, complementary technologies and partners. This move will accelerate our strategy of delivering pure software solutions through flexible deployment models."