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Micro Focus wins global award for excellent customer service for fifth consecutive year

  • 30 March, 2006 09:02

<p>Micro Focus® (LSE: MCRO) announced that it has won the prestigious OMEGA NorthFace ScoreBoard℠ Award for 2005 for achieving excellence in customer satisfaction in the areas of telephone technical support across all geographic regions it serves. In addition, Micro Focus has been recognised for outstanding electronic support delivery in North America and Germany. This is the fifth consecutive year that Micro Focus has won the award, demonstrating its commitment to building profitable, long-term customer loyalty by exceeding customer expectations.</p>
<p>Omega created the NorthFace ScoreBoard Award program in 2000 to recognise exemplary customer service standards. OMEGA Management Group Corporation, an independent survey organisation that rates a broad range of support services, will formally present the awards at its annual Symposium for Customer Operations &amp; Relationship Exposition (SCORE) Conference in June. Micro Focus’ customer support teams, SupportLine and Development, played a key role in securing this accolade by demonstrating the power of committed and open teamwork in delivering outstanding customer service.</p>
<p>For the fifth consecutive year, OMEGA Management Group Corporation honored Micro Focus with this award based on its superior customer service and technical support. In a survey of more than 75 companies and more than 165 projects across multiple industry segments around the world, Micro Focus was selected as an award recipient by consistently scoring a 4.0 or above on a five-point customer satisfaction scale for a calendar year.</p>
<p>This acknowledgement validates Micro Focus’ leadership in delivering the powerful software solutions and outstanding customer support required to help companies unlock the value from their legacy systems. In addition, Micro Focus’ Web-based support won the award for the first time this year, demonstrating that the organisation is providing multiple channels of outstanding service, and Micro Focus’ SupportLine sales team won for the second consecutive year, demonstrating that this crucial part of the organisation is easy to do business with in terms of administering licenses and managing the payment process.</p>
<p>“We are extremely proud to have our customer service acknowledged with this prestigious award for the fifth consecutive year,” said Joe Mascio, vice president, Micro Focus SupportLine. “We have achieved this consistency through an institutionalised commitment to customer success, which permeates every part of the company. It is extremely gratifying to also see our Electronic Support recognised for the first time this year.”</p>
<p>“Micro Focus joins a number of select technology companies that have exceeded customer obligations to levels of extreme satisfaction throughout 2005,” said Anthony Santilli, Chief Customer Officer, Omega Management Group Corp. “Organisations such as Micro Focus that consistently achieve four to five-point ratings are building customer loyalty based on their customer-centric vision. We congratulate Micro Focus on this accomplishment.”</p>
<p>About OMEGA</p>
<p>Since 1984, the OMEGA Management Group Corp., (ΩMEGA), Chelmsford, Mass., has been a recognised expert in developing and implementing employee and customer loyalty management strategies that lead to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace. For more information, visit
or call (978) 256-3331.</p>
<p>Micro Focus – “Unlocking the Value of Legacy”</p>
<p>Micro Focus is a leading provider of legacy development and deployment software for enterprise platforms. Micro Focus enables organisations to reduce costs and increase agility with minimal risk by reusing their legacy applications with contemporary architectures and Web services. Founded in 1976, Micro Focus is a global company with principal offices in the United Kingdom, United States and Japan. For more information, visit</p>
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