Westpac battles key-stroke logging

Westpac has launched a new-look sign-in page for Internet banking as part of an ongoing project to improve security for customers.

An on-screen keypad will replace the old sign-in page and is designed to prevent the incidence of key-stroke logging fraud by removing the use of a keyboard to enter in passwords.

Westpac head of channel and systems management, Paul Jennings said it provides an additional level of security for the bank's 1.9 million Internet banking customers.

Westpac is the first bank in Australia to use this technology, with others expected to introduce similar initiatives.

Jennings said the online keypad uses special technology to scramble customer IDs and passwords so fraudsters cannot capture entered information.

It was developed with Vision Australia and accessibility devices such as screen readers are supported by the new sign-in page.

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