StorageTek enhances service for health care industry

StorageTek next week is expected to announce an expanded remote managed storage service that relieves IT personnel of some of their more burdensome responsibilities.

StorageTek's Remote Managed Storage (RMS) service for the healthcare industry will now include the ability to automatically move and migrate medical images in their Picture Archiving and Communications Systems (PACS) from one storage device to another in accordance with information life-cycle management practices set by the user.

RMS provides for the management of heterogeneous storage located in a customer's data center. Using hardware and software owned by the customer, StorageTek consultants work from their remote Storage Operations Center on a 24/7 basis to identify issues, troubleshoot hardware and software failures and address storage capacity problems before they affect the business, StorageTek says. As part of the service, consultants also perform storage and tape backup and data restoration, as well as disk and volume management and capacity utilization.

Chris Petillo, director of PACS at New York University Medical Center, uses StorageTek's RMS. Before deploying the service Petillo experienced downtime and problems with archiving data.

"The good news was that the archiving didn't go down often; the bad news is that if it did go down, it was on Saturday afternoon and we didn't find out until Monday morning," Petillo says.

"The biggest reason we hired StorageTek to manage our PACS system is we can't be watching the system for 24 hours a day," he says. "We have limited resources in our IT group, specifically in the PACS group. We'll miss things and may not know when something doesn't archive properly."

To archive data, RMS now includes support for StorageTek's Application Storage Manager (ASM), the company's automated data movement software. ASM allows IT administrators to move, migrate and retrieve data across a tiered storage hierarchy.

The RMS service is based on storage management software from start-up Storability, a company StorageTek acquired last year. StorageTek bought Storability's storage service provider business in July 2002; it followed with the acquisition of Storability and its software in September 2004.

The company is offering this capability in cooperation with PACS vendors Agfa Healthcare, Kodak Health Imaging, Philips Medical Systems, Siemens Medical Solutions and Rorke Data.

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