UPS vendor American Power Conversion is announcing that customers with older software must update their software to avoid server downtime.
The company employed a component library in its PowerChute Business Edition Versions 6.0.0 through Version 6.2.2 software. This component expired July 27, causing the software to be inoperative the next time it loads -- when users restart their servers. PowerChute manages the graceful shutdown of servers in the event of power failures.
While the company had announced that new versions of the software were available free of charge from their Web site, a number of users didn't upgrade their software.
One of those users was Ron Mobilia of Applied Digital, who contacted Network World by e-mail.
"Please help me get this important information out to your readers and my IT family before it affects them like it effected me," Mobilia says.
"Rebooting your server or restarting this service resulted in a two-plus hour restart followed by another two-hour wait to log in. My back-up jobs failed because the affected server would not respond to the backup server resulting in a "hung" job."
"The problem ruined my weekend because the issue did not log any event log related hints and getting control of the server was difficult due to the time it took to log in after each reboot."
APC helped solve Mobilia's problem and promised to determine why as a registered user he had not been made aware of the necessity of this upgrade. The company said it had posted information on its site and sent e-mail to registered users.
The problem only affects Windows servers Users with PowerChute Personal Edition, PowerChute Network Shutdown, PowerChute Plus or PowerChute Business Edition Version 7.x are unaffected.
Users wanting to upgrade to the latest edition of PowerChute can do so by visiting: http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_sid=rE8v_fNh&p_lva=&p_faqid=7259&p_created=1124315705&p_sp=cF9zcmNoPSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NTAxJnBfcGFnZT0x&p_li=.
Network World is an affiliate of Computerworld