Ontrack Data Recovery has set up a data recovery lab and cleanroom in Brisbane to better service its Australian customers.
Headquartered in Minneapolis, Ontrack provides a range of data recovery options to corporations, businesses, end users and service providers. With the addition of the Brisbane facility, the company now has 18 offices in countries including Spain, Germany, Poland, Japan and Canada.
Managing Director of Ontrack Australia Adrian Briscoe hopes that having a facility in Brisbane will both service local customers better and grow the customer base.
Ontrack has 315 local customers, three quarters of which are service providers who resell Ontracks services or products.
"Our service partners are vitally important to our business, as they are at the coalface and have direct contact with the customers."
Briscoe said he would be actively seeking new partners in Australia and pointed out that the facility would employ entirely local staff.
"By the end of the year we will have six local employees. That will include engineers, technical imaging professionals and those working in business and customer relationships," he said.
Briscoe said that Brisbane was the ideal location as it only had a two hour time zone difference with key Asian locations.