The Australian Taxation Office (ATO) has rolled out a round-the-clock multimedia conferencing solution to support 25,000 users nationally.
As an organisation dispersed throughout Australia, the ATO makes regular use of teleconferencing facilities, and recently re-evaluated its service solution.
The new conferencing capabilities, based on the Nortel Multimedia Communication Server (MCS) 5100, are expected to deliver pay-back in nine months eliminating rental fees for ATO's monthly teleconferences.
According to ATO assistant commissioner Colin McLean, the tax office already had in place, through TBS, a hosted teleconferencing service that gave adequate functionality, but no enhancements, such as 24x7 access to audioconferencing facilities.
"This solution gives individual users round-the-clock access to personalised multimedia conferencing, and gives us a system that, at the end of the current facilities management contract, we tangibly own as an asset as opposed to something we rent," McLean said.
Nortel's MCS 5100 is independent of ATO's PABX platform, and employs encryption to ensure that voice, video and data communications are fully secure from end-to-end, even over wireless networks.
Nortel installed the MCS 5100 and trained TBS support staff and ATO end users for the system which has been available to employees since early this month.