Telstra today denied it had breached the privacy of an employee by monitoring her personal phone calls.
The denial follows revelations by Labor backbencher Bob Sercombe yesterday that Telstra had monitored the phone conversations of an employee Kimberly Sund and documented topics of her conversations.
The revelations were disclosed in parliament after Sund e-mailed Telstra's privacy officer on May 25 complaining her manager had advised her personal calls were being monitored.
Sercombe claims there are a number of instances where Telstra has been abusing technology to invade the privacy of employees.
However, a Telstra spokeswoman said no technology was used to monitor the employee's calls.
"Telstra is confident this matter does not represent any breach of the law or Telstra's privacy policies and obligations," she said.
"No technologies were used to monitor this staff member's telephone calls and her call records were not reviewed.
"In this instance it was no more than a case of a manager overhearing personal calls and noting that personal calls were being made."
The Telstra spokeswoman said a Telstra manager genuinely believed there was an issue affecting the efficient running of the section and sought to raise it with the individual concerned in order to resolve the issue.