GBU

Good

User can't get VPN working from his hotel room, apparently because of his company's standard proxy settings. So help desk suggests using a bypass script. "I asked him to launch the bypass script," helpdesk reports. "He asked, 'Where is it?' to which I replied, 'On your desktop.' He argued that it wasn't there. After several minutes, I finally asked user what he did see on his desktop. He responded, 'A lamp, the hotel restaurant menu, a notepad and pen and my laptop.'

Bad

MasterCard has shut down 1400 phishing Web sites in the last 11 months alone, the company revealed at its annual Global Risk Management Symposium.

Ugly

Lawyers just love vendors; they have certainly been keeping the courts busy in recent weeks. First, a Delaware (US) jury has ruled against four of five patent infringement claims made two years ago by Lucent Technologies against network services vendor Extreme Networks. In a statement Extreme Networks said the jury awarded Lucent $US274,990 in damages for one patent infringement claim sought by Lucent but found the company not guilty on the other four charges. The award could have been as high as $16.4 million had the jury ruled against Extreme Networks on the other four patent infringement charges. Lucent is considering an appeal.

Meanwhile, a judge with the US International Trade Commission has ruled in favour of Trend Micro in the Japanese antivirus vendor's unfair import complaint against competitor Fortinet. If the full commission adopts the judge's recommendation, Fortinet would be barred from importing its FortiGate antivirus firewall appliance products into the US. Trend Micro's trade complaint stems from a patent infringement lawsuit the company filed in May 2004, alleging that Fortinet's FortiGate products violate Trend Micro's US patent covering server-based antivirus technology, granted in 1997. The judge's ruling recommends that the full commission force Fortinet to stop infringing Trend Micro's patent. The commission has 45 days to consider the ruling. Trend Micro has, in recent years, sued other competitors alleging infringement of the same patent. In 1997, Trend Micro sued Symantec and Network Associates and McAfee Associates, and it later settled with both companies.

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