Techie-speak not yet the language of love

I feel compelled to share this little ditty with readers. An IT manager told me last week that end users can screw up the most successful software implementations.

It doesn't matter how much effort goes into testing or pilots, end users have an uncanny ability to uncover problems that shouldn't exist.

Right on cue, as soon as a project goes live, those pesky users make a simple environment complex.

I could almost hear this guy chanting "Down with humans, all hail software!"

We're an illogical bunch us humans; we don't use software like a pre-programmed machine and we also have a tendency to be irrational at the most inopportune times.

I agree users can be a tad ignorant, sometimes forgetful, and always demanding, but they're certainly not the neophytes some techies would have us believe.

And they shouldn't be blamed for all of IT's woes either.

I truly believe the great divide is closing with techies and non-techies within an organization almost speaking the same language.

Hell, call me an optimist but users are more tech-savvy than they have ever been and computer professionals have certainly taken a great leap forward when it comes to effectively communicating with all levels of the organization.

It isn't quite the universal language of love, but IT isn't some black art that separates the techies from the rest.

That quirky breed of geeks speaking a language nobody else can fathom isn't really the norm in today's corporate world.

Most IT shops take great care to communicate technical concepts to non-technical people and users generally embrace this approach with enthusiasm.

And there's a bonus. Ultimately, this approach can contribute to a successful implementation project.

When it comes to people, machine-like precision will never exist.

There will never be a perfect user, well not until the day arrives when you are rolling out software for robots.

But I don't think that's likely to happen tomorrow, so until then it's back to bridging that great divide.

Are you building bridges in your organization or do users bring your good work crashing down?

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