Hunter Water Chooses SPL Customer Care & Billing Solution
- 16 August, 2004 10:11
<p>While encouraging its almost 500,000 customers to save water through more efficient use in homes and gardens, Hunter Water Corporation (HWC) is keeping its own house in order, with the $2 million implementation of a new Customer Care and Billing solution from SPL that will deliver cost savings and improve customer service.</p>
<p>HWC has chosen SPL to replace its outdated customer services system, which has been in operation since 1984 and is no longer capable of delivering the service levels HWC wants to offer current and future customers.</p>
<p>"The SPL Customer Care and Billing solution offered the best fit for our organisation. Its functionality closely matches our activities but it also provides a high degree of flexibility. We see this solution as one that will enable our business to grow and meet changing service standards and customer expectations well into the future" said Hunter Water's Manager Business Services."</p>
<p>SPL Senior Vice President Asia Pacific Brenton McPherson added: “The decision by HWC represents a significant milestone for SPL as we extend our Australian customer base from energy utilities to the water sector.”</p>
<p>“SPL has had considerable success in fulfilling the customer care and billing requirements of water utilities around the world. We have the product, process and people in place to repeat that success in Australia through a successful project for Hunter Water. We look forward to working with them.”</p>
<p>The implementation project is due for completion in July 2005.
<p>SPL delivers the proven customer care, billing, outage and distribution management solutions that help utilities around the world achieve competitive advantage and excellence in business performance. SPL solutions are specifically designed for energy, water and service companies, providing a platform from which clients serve residential, commercial, and industrial customers in regulated and competitive markets, across multiple products.
Working with systems-integration and technology partners around the world, SPL has an unparalleled record of implementation success.
Financially strong, and with customers on six continents, SPL focuses on clients’ return on investment and fosters long-term relationships based on confidence and trust.</p>
<p>About Hunter Water
Hunter Water Corporation (HWC) is a statutory state owned corporation established under the State Owned Corporations Act 1989. It provides water and wastewater services to almost half-a-million people from five local government areas – Newcastle, Lake Macquarie, Maitland, Cessnock and Port Stephens.</p>
<p>For further information please contact:
Terri Darwent SPL 02 8258 8215
Shuna Boyd BoydPR 02 9418 8100
Hugh MacDonald Hunter Water 02 4979 9799</p>
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