Training boosts Web conferencing use

Many organizations today have moved beyond face-to-face meetings and training sessions, instead using technology such as Web conferencing to create savings.

To avoid the technology installation costs, companies are using subscription services for media conferencing, videoconferencing or online meeting service tools.

One of the main reasons companies are turning to Web conferencing is for training.

Lifeline Australia has saved more than $11,000 and 130 hours by undertaking training via the Web.

The organization has 42 community member centres throughout Australia, which, with Lifeline managers having to fly to remote destinations to train staff and volunteers delays face-to-face training and makes it expensive

As a charitable organisation, Lifeline Australia national RTO coordinator Fay Mound said saving money is important.

“One of our project aims [with the project] was to train Lifeline Centre staff located in our 42 member centres around Australia in the use of our new database,” Mound said.

“Our project has been very successful; not only did we save money and time, our feedback showed staff enjoyed the training.”

One local provider of these services WebEx, which has a partnership with Telstra, claims use of its service has doubled in the past 12 months replacing the high cost of travel.

WebEx general manager Kevin Mackin said compared to the cost of flying people to various locations for training sessions or meetings, the cost of using Web conferencing is peanuts.

"When we first started in Australia we were selling our product directly to the customer, and although we were doing OK, we weren’t big enough to reach the companies we wanted to reach,” Mackin said.

“Telstra has now invested in WebEx infrastructure, and together in a business partnership we have taken the product to the market."

Web conference users have the choice to pay by the minute, with the fee then added to that person’s phone bill, or a subscription service is available for those carrying out more than one session a week.

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