GBU

Good

IT support spots a backless ergonomic chair -- the kind where you're kneeling all day -- in the server room and gets the boss's OK to use it. "Three days later, crusty old server admin returns from his vacation and storms around the office looking for his chair," support says. But you don't sit on it, IT support points out. Admin's reply? "He says the chair is at the right height to hold non-rack-mounted servers when pulled out from under work tables for maintenance or upgrades."

Speaking at Computerworld's IT Leaders Forum last week ITR principal Mark Hollands said Web services is a bit like pornography. "Nobody really knows what it is until they see it; then they definitely know what it is," he said.

This company runs Windows applications using Citrix servers, and all users have thin clients on their desks, so there's no local data to worry about. At least IT isn't worrying about it. "I had a call from a user who had just swapped offices with someone else, complaining that we didn't move their computers so they won't be able to read their personal files," reports IT. "Rather than disconnecting two machines, swapping them around and reconnecting, I took the top front of the case off each and swapped those when the users were on a break. Problem solved."

Bad

This local utility company installs a virtual private network to let execs, managers and after-hours on-call staff connect to company systems from home, says IT support. "But if they forget their passwords, the IT support person has to drive to the office to reset it," he says. "IT support personnel are not permitted to use the VPN. Go figure!"

Ugly

Cisco Systems last week dropped its copyright lawsuit against Huawei Technologies after confirming that the China-based network vendor stopped sales of disputed products and changed the look of its software and user manuals. Cisco alleged that Huawei used a replica of Cisco' command line interface, as well pieces of Cisco IOS source code in its products, and that it distributed material from Cisco product manuals. The suit was suspended last October when Huawei agreed to stop selling disputed routers and switches and changed is manuals and software. The suit has now been dropped after an independent investigation confirmed Huawei had stopped using Cisco intellectual property.

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