Bank pins down $6m ATM upgrade

The Bank of Queensland has embarked on a $6 million upgrade of its 20-year old automatic teller machine (ATM) network across metropolitan, regional and rural Queensland.

Using high security ATM technology from Diebold, the US-based self-service systems and security vendor, the bank will replace the ageing fleet with 131 new terminals in its Queensland branch network.

The ATMs will be equipped with larger, sun-resistant screens, easy-to-use interface, more lighting, and enhanced security features such as Triple DES (3DES) PIN pads. The 3DES PIN pads lower the risk of hackers being able to source customers' ID numbers from an ATM by scrambling the PIN three times when transactions are processed, Diebold officials said.

The implementation component of the upgrade was $4 million, which also covers Diebold hardware, a spokesperson for Diebold said.

The technology upgrade coincides with the bank's expansion plans for New South Wales and Victoria over the next three years where it plans to open 100 new branches.

Bank of Queensland managing director David Liddy said that, with ATMs serving as a major point of customer contact, the new ATMs would provide more ease of use and security.

Diebold officials said the ATMs have a "modular design" in order to make hardware or software upgrades easier in the future.

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