CRM software vendor Kana Software Inc. is looking to round out its offerings by acquiring online collaboration software maker Hipbone Inc. for an undisclosed sum.
Menlo Park, Calif.-based Kana announced Monday that it would wed Hipbone's customer interaction technology with its own analytical CRM software suite, iCARE, resulting in more live Web-based channel capabilities.
Primarily catering to financial, insurance and high-tech customers, San Carlos, Calif.-based Hipbone offers co-browsing, live chat and file-sharing technology. In addition, the integrated suite will enable call center agents to collaborate with each other.
"Our customers and prospects have been asking for Web-collaboration and see tremendous value in an integrated solution," Brian Kelly, Kana's executive vice president of products, said in a statement.
Hipbone's customers include Wells Fargo Bank, as well as technology companies such as Veritas Software Corp. and NCR Corp.
The deal is expected to close sometime this quarter.