Kana inks deal to buy Hipbone

CRM software vendor Kana Software Inc. is looking to round out its offerings by acquiring online collaboration software maker Hipbone Inc. for an undisclosed sum.

Menlo Park, Calif.-based Kana announced Monday that it would wed Hipbone's customer interaction technology with its own analytical CRM software suite, iCARE, resulting in more live Web-based channel capabilities.

Primarily catering to financial, insurance and high-tech customers, San Carlos, Calif.-based Hipbone offers co-browsing, live chat and file-sharing technology. In addition, the integrated suite will enable call center agents to collaborate with each other.

"Our customers and prospects have been asking for Web-collaboration and see tremendous value in an integrated solution," Brian Kelly, Kana's executive vice president of products, said in a statement.

Hipbone's customers include Wells Fargo Bank, as well as technology companies such as Veritas Software Corp. and NCR Corp.

The deal is expected to close sometime this quarter.

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