Early this year, a CIO received complaints from end users at corporate headquarters about the performance of some key applications. A review by the network operations group showed that LAN traffic had been mounting for about four months, reaching a level nearly double the previous norm. Internet traffic also had increased significantly.
It took several weeks to configure management tools to uncover the problem, which turned out to be a group of workers downloading songs and videos and burning them onto CD-ROMs and DVDs. The workers even set up an internal peer-network sharing system to distribute their finds to others. This activity accounted for 25 per cent of headquarters LAN traffic and one-third of Internet traffic during some periods. At no time were more than 20 employees involved, in a facility that housed more than 500 workers, but it was enough to cripple some applications. Most employers are more concerned about the loss of worker productivity in personal Web use than the traffic that use generates. In 2000, only about 10 per cent of companies told me they believed workers’ personal Internet use affected their networks, and none indicated that this traffic caused application problems. In 2003, I estimate that about one-quarter of all corporate networks are affected by recreational Web surfing, with the fastest-growing source of traffic the downloading of songs and movies. If store-for-play video becomes widely distributed on the Internet, companies could face downloads of gigabytes of material from each viewer and a run on DVD media to store the files. The effect on network performance could be staggering.
The content craze has reignited the old debates on how to deal with workers who’d rather play games, surf the Web or download content than do their job.
“Theft of time”, as some personnel directors call these diversions, is usually a subject of a company policy, but content downloading presents a special problem because the worker often starts a download and then goes on with the job. The network is affected, but not worker performance. Restricting access to the Internet for some or all workers has been only moderately effective in stemming the problem, according to most users with whom I’ve spoken. This occurs because Internet use is a requirement for more types of jobs today than even three years ago.
Probably the best way to deal with content-induced network performance problems is careful traffic monitoring and analysis. There could be more at stake than network performance. Software vendors and industry associations are taking legal action against companies that promote or condone illegal copying of software.
Thomas Nolle is president of CIMI Corp