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Avaya Gains IP Telephony Leadership Positions in U.S. and Worldwide Markets

  • 14 August, 2003 11:51

<p>- Avaya Holds #1 Position in U.S. IP Telephony, According to InfoTech;
Leads in Worldwide IP Shipments, According to Synergy Research Group -</p>
<p>Sydney, AUSTRALIA – Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced that it has gained the leadership position in both the U.S. and worldwide enterprise Internet protocol (IP) telephony markets. The latest market information on this emerging technology was published by industry analyst firms InfoTech and Synergy Research Group, reflecting the U.S. and worldwide markets, respectively.
The research, compiled for the first calendar quarter of 2003, represents total IP line shipments, a key metric of measuring IP telephony leadership in the enterprise telephony market. According to the InfoTech report, InfoTrack for Enterprise Communications, Avaya’s U.S. market share in IP telephony is 22 percent, representing an increase of four percentage points over the final quarter of 2002. Avaya is one of the fastest growing companies in the emerging IP telephony space, having increased its U.S. IP telephony shipments by 182 percent from the same period in 2002, more than double the industry rate. In the worldwide arena, according to the Synergy Research Group report Enterprise VoIP Worldwide Market Shares*, Avaya leads with a 22 percent share of the total enterprise IP telephony market.
“These reports are clear evidence that as more organisations invest in IP telephony to gain immediate business benefits, they are choosing Avaya,” said Don Peterson, Chairman and CEO of Avaya. “With communications software, systems and services that are unmatched in the industry, Avaya is well-positioned to provide businesses of any size with the IP telephony strategy they need to evolve their network for greater productivity, cost-savings and workforce mobility.”
Avaya gives enterprises the flexibility to choose a communications roadmap that best supports their business needs, and offers one of the industry’s most comprehensive portfolios of solutions and services for IP telephony – Avaya MultiVantage™ Communications Applications. The portfolio brings together Avaya’s applications in telephony, contact centres, messaging and unified communication, and features the new version of the company's flagship IP telephony software, Avaya Communication Manager. With the suite, businesses have access to a single portfolio of standards-based applications that extends Avaya's IP telephony software across enterprise operations and employee functions.
"End users have increasingly chosen Avaya's small-medium business and enterprise IP telephony platforms over the past two quarters," said Frank Stinson, Program Director, InfoTech. "As a result, Avaya has shown rapid growth in the IP-PBX market, achieving leadership in terms of total lines
shipped in Q1 2003."
According to InfoTech, Avaya also holds the leadership position in the U.S. IP telephony small and medium business market (less than 100 stations), with 27 percent market share for the first quarter of 2003. Avaya offers one of the industry’s leading portfolios for small and medium-sized businesses, based on its Avaya IP Office platform. IP Office, a cost-effective, all-in-one solution designed for small to mid-sized firms, supports from two to 256 users and allows businesses to link remote locations securely into a single voice and data network.
The company’s worldwide services organisation — Avaya Global Services — offers businesses implementing IP telephony a comprehensive set of consulting, security, maintenance and remote network management services. The Avaya Global Services team is a single point of accountability for planning, deployment and ongoing maintenance of converged networks. Avaya Global Services offers expertise and tools that enable companies to integrate new technologies confidently.
One of the many companies using IP telephony solutions from Avaya is QualChoice, a healthcare provider network, headquartered in Mayfield Heights, Ohio. QualChoice needed a flexible approach for networking its three locations to maximize employee collaboration and meet the needs of their contact center agents working in a distributed environment. Avaya’s IP telephony applications, systems and services provided QualChoice with the remote capabilities needed to support workers and contact center agents in several different locations. Using Avaya’s IP telephony solutions and services, QualChoice increased their flexibility and decreased operational expenses, realising a 20 percent savings in network costs.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:</p>

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