Compaq Global Services eyes wireless windfall

Compaq Computer Corp. Global Services announced a portfolio of consulting and support services on Tuesday designed to help customers deploy, manage and construct infrastructure to enable wireless enterprise applications.

The new services spanning from managing a customer's wireless capability to its long-term business focus, said Bob Simmons, global director of the wireless and networking practice for Littleton, Mass.-based Compaq Global Services.

Simmons said he hoped that the new wireless suite would help customers feel comfortable toward taking the wireless plunge sooner as opposed to later.

"Too many people make wireless out to be something completely separate, people are calling this 'the next Internet' and I don't think that's right," Simmons said. "It's all about finding where you could apply this technology to your business. Companies have to get on a path for understanding how they're going to do this and get trigger points for broader scale deployments."

The services suite is targeted at Wireless LAN (local area network) public and private access, customer relationship management (CRM) for Siebel Systems Inc. and Oracle Corp. deployments, mobile messaging for Microsoft Corp. Exchange and Lotus Development Corp. Notes environments, and mobile enterprise applications such as SAP AG and Oracle.

Elements of the new wireless services suite include:

-- "Art of the Possible" Mobility Strategy Services: allows customers to target and map out potential targets for the role of mobility and wireless within its business.

-- Mobility Architecture Services: aligns business objectives with technology-- Managed Mobility Pilot Services: low-risk early deployments, includes per-user pricing scheme-- Mobility & Wireless Assessment Services: checks infrastructure and applications in place to support mobile technology.

-- Mobility Design & Implementation Services: Designs customized mobility solutions-- Managed Mobility Services: Ties in end-to-end managed wireless service framework throughout an enterprise, including hardware, software, support and services.

-- Business-Critical Support Services: assures 24x7 reliable operation of wireless system and applications in place.

The services provide integration capabilities with Compaq iPAQ Pocket PC, Compaq iPAQ BlackBerry Wireless Email Solution, and various server and partner wireless devices and products, Simmons said.

The Compaq Global Services new wireless suite is available now, with the exception of the Manage Mobility Pilot Service which is expected to arrive next month.

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