AppShop Inc., an Oracle e-Business Suite ASP (application service provider), announced this week that it is beta testing wireless delivery of its service.
The ASP will make Oracle Corp.'s ERP (enterprise resource planning) application offering available on PDAs, WAP phones, and other mobile devices in the second quarter, said Prashanth Prahlad, president and founder of San Francisco-based AppShop.
Managed services provided for AppShop's e-business applications include CRM (customer relationship management), finance, human resources, ERP, manufacturing, supply chain management, marketing, product development, and transportation.
McData Corp., a SAN (storage area network) switch maker, is waiting for the green light from AppShop to test the ASP's new wireless initiative. The company plans to use the service for sales staff wireless order status and processing, faster trouble ticket dispatch and support for customers, and internal call center and IT service dispatch, said Don Wenninger, McData's chief information officer and vice president of information technology.
"At a tactical level for an internal service person, they don't have to return to their desk to return a trouble ticket. [They are] able to go from site to site without going home. It also allows you to close a ticket in a quicker time," Wenninger said. "All of these things can happen in minutes instead of days in communicating solutions."
Wenninger said the ASP model brought McData US$600,000 in immediate savings estimated annually in labor, incremental hardware, and network infrastructure.
Prahlad said AppShop is in the process of licensing its technology to design a voice-enabled platform to lend voice capabilities to its ERP application delivery.