Is knowledge management in trouble?

How's it going on the knowledge management front?

Not too well, judging from a recent survey on 25 management techniques conducted by international management consultancy company Bain & Co.

In fact, knowledge management was at or near the back of the pack.

Knowledge management attempts to extract that intellectual capital, recording it in documents and databases that can be shared by everyone in the company through a question and answer sequence called a problem solution set.

Which of the oft-hyped techniques work best?

Overall, strategic planning took the top ratings for satisfaction and use in the consultancy's annual survey. And to boost a company's financial results, nothing beats cycle-time reduction, Bain's researchers found.

The bottom line: IT leaders may do better creating systems that help the business planning process or speed up processes than plugging away at knowledge management.

Join the newsletter!

Error: Please check your email address.

More about OFT

Show Comments