ServiceNet yesterday boosted its $US100 million IT outsourcing business, officially opening a new data centre and Asia Pacific head office in Sydney.
The Anderson Consulting and GTE joint venture utility is looking to Australia and the Asia Pacific to expand its network of eight global data centres, specialising in "netsourcing".
According to John Whiteside, ServiceNet's president and CEO, the company is set to exploit the "netsourcing" niche as the only player to offer managed collaboration, business infrastructure and business process services.
He explained the term "netsourcing" is a 1990's version of the 60's and 70's "time sharing" philosophy where the enterprise relies on centrally controlled, distributed business applications.
At the heart of ServiceNet's outsourcing initiative is a partnership with Cable & Wireless to cater for its clients' connectivity needs around the world.
The company currently supports 6,000 users in the Asia Pacific region, and around 60,000 users worldwide with a staff of 220. It turned a profit last year on revenues of $US37 million and plans to reach $US500 million in revenues by 2004.
Whiteside said he expects to achieve significant growth in the Asia Pacific region primarily from small to medium enterprises and growing multinational companies.
He believes users will benefit from a "netsourcing" utility such as ServiceNet to cut IT costs and avoid management headaches.