Ansett Australia's booking computer system crashed last week, leaving its front-office staff to manually process hundreds of passenger bookings.
Computerworld has received several reports that the carrier's system bit the dust on the morning of Friday February 19, halting the automatic booking procedures at airports from Brisbane to New Zealand.
According to an Ansett spokeswoman, the five-and-a-half-hour crash was the result of a power outage at its Melbourne head office, where the airline's Merlin flight-reservation system is housed. She said the company is currently evaluating the situation to avoid similar problems in the future.
Ansett's passengers endured an average 45-minute flight delay during the outage, the spokeswoman said.