Grapes of wrath sour user's view of SAP R/3

A scathing letter from a top shelf reference site, about "ongoing disappointments" with an SAP R/3 implementation, circulated to thousands of people this month.

Sent out to more than 55,000 members of the Australian Wine Society (AWS), the missive (dated March 1999) told of a member-backlash against "disappointment over deliveries, inappropriate billings, invoicing problems and other continuing dilemmas arising from the new computer system" it installed in mid-1998.

In June last year, the AWS announced its intent to go live with the R/3 enterprise resource planning (ERP) suite following a six-month evaluation (see CW June 12 1998, p22).

The site -- installed with the help of the Accelerated SAP template, a service designed to fast-track SAP's lengthy implementation times -- has since been lauded by SAP as a shining example of its commitment to the mid-market ERP space -- a highly-prized segment within an increasingly saturated marketplace.

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