Phone faults hit a new high

Complaints about telephone faults are at an all-time high, according to the Telecommunications Industry Ombudsman (TIO).

Figures released today reveal that 11.8 per cent of complaints to the TIO in the quarter ended March 1999 were about faults, such as static on the line, calls dropping out, crossed lines, no dial tone and not being able to make or receive calls.

This compares with 9.8 per cent of complaints in March 1998.

"Some states have experienced severe weather conditions in recent months. However, a comparison of quarterly figures over the past two years shows the proportion of calls has been rising steadily," said ombudsman John Pinnock.

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