Suncorp Metway goes with Wang for new front end

Queensland-based bank Suncorp Metway is set to start rolling out a new front-end banking system from network integration and services vendor, Wang Global.

Born out of the 1996 three-way merger between Suncorp, Metway Bank and Queensland Industry Development Corporation (QDIC), the organisation is on track to move under a unified Suncorp Metway brand name in May 1999.

According to a company executive, the bank is integrating the various IT systems used by the three organisations, bringing them all together on Suncorp's Hogan retail banking platform.

Suncorp Metway will base its new front-end system on Wang Global's financial services platform application, Mosaic OATM.

"The project will bring the whole group into line with state-of-the-art technology," said Peter Johnstone, group general manager of operations and IT at the bank. "We chose Wang Global and Mosaic following an extensive investigation of solutions. We felt Mosaic would provide the greatest flexibility for our [company] in a rapidly changing environment."

Currently being distributed to 150 branches and a 400-seat call centre, the system will facilitate all customer transactions, enabling the company to service customers of both Suncorp and Metway at the same time.

The system promises to provide service representatives with easy-to-read screens for processing deposits, withdrawals and opening new accounts and the company is also looking to use Mosaic for other retail channels, including telephone banking and the Internet.

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