Small ISPs to receive complaint fee relief

The office of the telecommunications industry ombudsman (TIO) has changed its 'pay per complaint' fee structure to provide some relief for small Internet service providers (ISPs).

Small ISPs will no longer pay for the first four minor complaints that the TIO receives each quarter.

"The TIO board and council have approved the new fee structure in response to the changing membership of the TIO scheme," said ombudsman John Pinnock. "The fee changes address recent criticisms of the TIO by small business ISPs."

Also, TIO members will no longer have to pay for information requests which do not lead to a complaint.

Meanwhile, Pinnock has repudiated suggestions that the TIO should investigate disputes between members.

"The function of the TIO is not to resolve competition or other disputes between service providers," he said.

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