Govt dept deploys integrated messaging service

The Department of Employment, Workplace Relations, and Small Business (DEWRSB) is in the process of rolling out an integrated messaging service to around 2200 users.

Announced yesterday in conjunction with Telstra and Lucent, the project is expected to be completed by the beginning of July, Milton Valentine, the department's director of outsourced solutions, said.

The rollout follows a two-month trial of the solution involving 150 DEWRSB users, Valentine said.

He said the department is replacing its standard voice-mail system with an Octel Unified Messenger solution from Lucent Technologies, which allows users to access and manage voice messages via their desktop computer. The solution also allows users to listen to e-mails and fax headers over the phone, officials said.

They said the Octel Unified Messenger is built on the Microsoft Exchange messaging foundation and can store voice, fax and e-mail messages in user's mailboxes.

Valentine said DEWRSB has integrated the system with its existing Exchange solution and can listen to its voice messages over PCs. He said the department has also integrated fax messaging and in the future will integrate a paging solution.

According to officials, DEWRSB is the first organisation in Australia to implement the solution.

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