Equant Integration services sets up in Australia

Australia has been selected as the choice of location for a global support centre (GSC) for Equant Integration Services, a division of global data network provider Equant.

The centre is part of a strategy to increase the brand in the Asia-Pacific region as well as grow the company, Bill Padfield, vice president of Equant Integration Services, Asia Pacific, said.

"The [AP] market place here has been very buoyant. It's very receptive to services, it's very receptive to outsourcing. This is an area we want to invest in heavily in the coming 24 months," he said.

Padfield said the establishment of the GSC in Australia to serve the Asia-Pacific region follows the recent launch of a centre in London for Europe, the Middle East and Africa.

He said Australia was selected from a list of countries in the region, largely because of the support offered by the Australian government.

The company reviewed a number of different countries looking at telecommunications costs, local labour skills, language skills, cost of premises and then overall operating model, Padfield said.

"We decided Australia offered us the best proposition."

While declining to reveal the centre's exact location, Padfield said it is likely to be fully operational in the next six to 12 months.

Padfield said it will initially deliver 7 x 24 help desk and call handling in seven languages, as well as enterprise management support and a Cisco-based technical assistance centre providing internetworking support. Combined with the com-pany's new management system Atlas, the centre will give the organisation a "very strong service proposition", Padfield said.

Atlas is a single service management system available across 50 countries. According to Padfield, the system, which went live in Australia in May, manages everything from inventory, engineers, training and billing.

Padfield said the system will be offered to customers as part of a standard maintenance and support package.

Rollout of the system across the globe is expected to be completed this month.

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