CRM solution is wireless
Dialog Information Technology has become the sole distributor in Australia of Infinium's integrated, wireless customer relationship management (CRM) solution for the IBM iServer series. The AS/400 e-business solutions provider's Infinium CRM 7.0 is Web and personal digital organiser (PDA) enabled to provide a direct gateway to e-business. Dialog said the solution integrates with most ERP systems.
Telstra gears for flood of calls
Telstra Australia expanded the capacity of its mobile phone network in north-west NSW to cope with increased traffic as a result of recent severe flooding. Additional capacity has been provided in Tamworth, Coonamble, Gunnedah and Quirindi. It has been made available through the installation of transceivers to a base station which enables additional channels to be used. The additional capacity is temporary and may move to other areas of the state over the coming weeks to assist emergency services and customers.
Online standards alliance forms
Telstra, BMCMedia.com, The Fantastic Corporation and BeyondOnline have formed an alliance to develop standards for the placement of interactive advertising in broadband channels. The role of the Australian Broadband Media and Advertising Alliance (BMAA) is to develop standards for the next generation of online advertising and marketing content. This will include setting voluntary industry standards and educating developers of broadband advertising and marketing content on technology, taste and privacy issues relating to the Trade Practices Act.
Stationer inks online deal
With its creation of one of Australia's largest online office supply sites, retail software provider PEG Technology expects to generate more than $20 million in sales within three years. PEG developed the online marketplace which will supply more than 5000 office products for a new alliance between office retailer WC Penfold and IT products and services provider Corporate Express. While the site's primary focus is B2B it also offers B2C which is supported by a sales team and call centre.
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