Big Bucks Poor Service

The Community and Public Sector Union (CPSU) cited a litany of problems experienced by staff under the government's IT Outsourcing Program during Senate inquiry hearings yesterday.

The CPSU gave evidence that it costs agencies and departments a fee every time an employee makes a call to a help desk and during times of systems failures these calls came thick and fast.

As a result public servants seek IT savvy colleagues to assist them rather than access the help desk and staff morale is "extremely low" becuase of negative experiences under the program, the CPSU said.

The Senate Finance and Public Administration Committee inquiry also heard it took an outsourcing provider three days to move a PC from one desk to another, four days to replace a toner and e-mails regularly disappear or drop out.

Opposition IT spokesperson Senator Kate Lundy said the outsourcing program "rewarded bad service and poor service delivery."

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