Cisco finally officially opens TAC

Cisco Systems yesterday officially launched its Asia Pacific Technical Assistance Centre (TAC), more than six months since it began operating.

According to a Cisco spokesperson, the $70 million TAC first began operating in North Sydney late last year before moving to larger premises in Chatswood, Sydney, around six months ago.

The centre is one of four technical facilities established by Cisco around the world.

According to officials, each facility provides 24 hour maintenance and support services to enterprises, telecommunications companies and government agencies.

Officials said the Asia Pacific TAC solves more than 5000 cases every month and is rapidly expanding.

In addition to support service, the Asia-Pacific facility is also equipped with its own training laboratory for networking and Internet specialists.

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