A rise in consumer complaints against Internet Service Providers (ISP) has led to the release of a new publication by the Australian Competition and Consumer Commission (ACCC) outlining rights and responsibilities under the Trade Practices Act.
ACCC chairman Rod Shogren said competition in Internet services is increasing at a rapid pace and ISPs need to understand the consumer protection provisions under the Act.
"With increased competition, there has been a rise in consumer complaints," Shogren said launching the new publication entitled 'fair.com'.
The ACCC conducted several investigations last year into providers of 'free' Internet services and 'unlimited' access which was often not the case.
One ISP calling for registrations from January 2000 for a free Internet service had more than 30,000 consumers registered but by May 2000 only five per cent had been offered connections.
In relation to 'unlimited' services Shogren said consumers need to know exactly what they are getting before signing a contract.
"Fair.com is designed to provide the ISP industry with an insight into what the ACCC believes are the current issues in consumer protection," he said.