To overcome the capital costs associated with voice recognition technology Syrinx Speech Systems has launched a voice-hosting centre in Sydney.
Incoming calls are directed to the Syrinx voice-hosting centre and are then forwarded to the customer's contact centre. High hardware costs and expensive implementations prevent businesses from using natural language speech recognition technology, a company spokesman said.
As a result, he said, the company has moved to a hosting model and is negotiating partnerships with Optus and Telstra.
Michael Giles, the company's CEO, said speech recognition requires a lot of processing power and the maintenance of expensive infrastructure.
"By offering hosting services, businesses of all sizes can tap into these services, and upgrades to the latest speech technology features will be virtually instantaneous," he said.
"Our target markets are businesses with procurement, order taking and booking services as well as government agencies that respond to information requests from the public; these [businesses] will find the hosting service cost-effective.
"These markets typically have problems with extreme peak loads, and eliminating the capital costs associated with lengthy quiet periods will be a huge benefit."