Notebook leader Toshiba has appointed Volante as its latest 5-Star reseller, joining the likes of Applied Micro Systems (AMS) in an exclusive club.
Volante will be required to establish a Toshiba ProCare Service Centre in order to provide customers the expected level of care, said Sue McGinley, Toshiba's channel marketing manager.
McGinley expects Toshiba's channel partners to commit to a strategy of growth, business focus, Pro-Care and customer satisfaction, measured by an annual survey of resellers' own customers.
"5-Star resellers ensure customers receive the very best advice, the fastest service and the highest level of product satisfaction at all times. Volante's e-commerce business model supports these criteria," said McGinley.
Volante specifically will utilise its Customer Connect system to meet Toshiba's criteria, with the e-commerce system linking customers to suppliers. The system gives customers access to product information, pricing and availability, as well as allowing them to order online.
Additionally, the service can provide information on stock availability, asset tracking, delivery times and specific pricing and bundles.