Telco group sets up Web resource

The Service Providers Association (Span) has launched an online resource centre for alternative dispute resolution (ADR) among telecommunications service providers.

Accessible via a new Web site (, the resource centre contains training materials, procedural outlines and downloadable documents to facilitate the mediation processes and the contact details of experts who can assist with mediation queries.

While it was officially announced earlier this year by ACCC chair Graeme Samuel, the program has actually resolved some disputes between telco providers.

"The launch of the resolution@span online resource centre is the next step in Span's promotion of ADR as a means to build more effective commercial relationships across the industry," Span chairman John Kranenburg said.

"The new Web site will provide a non-threatening and cost-effective way for prospective users to investigate alternative dispute resolution processes as an alternative to traditional combative dispute resolution methods."

Before the launch, Span piloted the program for two years, working on a variety of dispute cases.

"The experiences from resolution@span real life scenarios have been distilled into the new online resources," Kranenburg said.

The new Web site is targeted at the telecommunications industry, and at interested professionals who are keen to learn about the services available under the program and how they may be used to handle dispute situations and negotiations.

Services include case management, mediation and expert determination, as well as training in the use of ADR, strategic negotiation and facilitation.

The program gets resources from and is managed by an industry-based committee with the support of sponsoring organizations and a grant from the Australian government.

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