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• Qantas trials mixed reality to train engineers

  Qantas is working with Microsoft and Altoura on a trial to explore the potential of mixed reality to help train its engineers.

• Salesforce taps Amazon's cloud for call center services

  The partnership brings Salesforce and Amazon into more direct competition with call center technology providers such as RingCentral.

• How a bank got hacked (a study in how not to secure your networks)

  Notorious hacker Phineas Phisher claims to have netted hundreds of thousands of pounds sterling in a 2016 hack of the Cayman National Isle of Man Bank. Here's how he did it and why it's cause for concern.

• Microsoft Teams surpasses 20 million daily active users; rival Slack shares slip

  Microsoft Teams also competes with Workplace by Facebook Inc and Cisco Systems Inc's Webex Teams.

• AI, cloud helping tackle sepsis’ deadly toll

  Half a dozen New South Wales public hospitals are part of a point-of-care testing (POCT) trial that uses Microsoft’s Azure services in conjunction with mobile devices to help deliver real-time diagnostic test results to clinicians.

• CSIRO, Microsoft project combines AI with Indigenous knowledge to protect national parks

  An Australian-led project dubbed 'Healthy Country' aims to identify the best way to preserve and protect national parks with a focus on combining the knowledge of traditional owners and cloud-based AI.

• Claris launches workflow automation tool beta

  The Apple subsidiary says its new Claris Connect is designed to connect third-party cloud apps and automate workflows.

• AirTrunk reveals new Sydney data centre

  Data centre operator AirTrunk has announced plans for its third Australian data centre to be located in the north of Sydney.

• ACMA issues first directions for ISPs to block online gambling sites

  The Australian Communications and Media Authority (ACMA) has issued its first directions to Internet service providers (ISPs) to block their subscribers from accessing unauthorised offshore sites.

• Government pushes for IoT manufacturers to ditch dodgy password practices

  The government has released a draft voluntary code of practice that is intended to help address the parlous state of security among Internet of Things (IoT) devices.

• Intel puts "millions of engineering hours" into oneAPI

  Intel has launched the oneAPI "industry initiative" to deliver a unified and open programming experience to developers on any architecture.

• Sorry, Apple: For the education market, Chromebook is the clear winner

  Apple started this fight with some old-school smack talk, but it only highlighted how it’s clinging to the old PC-centric model.

• 5 ways your cloud migration may fail—and 5 ways to succeed

  Cloud migrations should benefit the application, IT, and the business. Here's how to avoid the pitfalls and reap the rewards

• White-box switches yield initial savings but pose challenges

  White-box switches outfitted with independent network operating systems solutions have seen only limited adoption in leading enterprise IT shops.

• 5 disruptive storage technologies for 2020

  Leading-edge technologies, including intent-based storage management, promise to change the way IT organisations store, manage and use data.