White Papers: workflow




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Managed Print Services
By HP | 23/5/2012
Global scale and market presence differentiate MPS suppliers, but value propositions are converging Managed Print Services (MPS) continue to increase in maturity as providers expand and refine their capabilities. Whilst cost efficiency is always going to be the key driver, MPS is also a compelling way to reduce risk, improve sustainability and drive business improvement. Read on.
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Configuration, Not Coding
By Nimsoft | 22/5/2012
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customisation. This paper can show how organisations can complete their initial deployments quickly, easily and adapt efficiently to the evolving needs of the business with Nimsoft Service Desk.
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Why performance management? A guide for the midsize organisation
By IBM | 21/2/2012
Midsize organisations are uniquely positioned to take advantage of a performance management approach to business. Compared with larger companies, they have more agility to bring information and people together and respond faster to changing market conditions. With one performance management solution, midsize companies can turn disconnected data into information, turn information into valuable insight and turn insight into action.
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Executive Insight | Achieving Service Excellence: Leveraging Cross-Enterprise Workflow to Organise Around the Customer
By Numara | 5/3/2010
Common problems with interdepartmental handling of customer issues can be solved by creating enterprise-wide work flow and visibility, allowing the support organisation to always have the latest update about every issue. Read more...download now!
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