Unified communications Whitepapers


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True cost of ownership for unified communications: How vendor selection impacts ROI
By Shoretel | 5/2/2016

Nemertes’ annual study on IP Telephony/Unified Communications real-world Total Cost of Ownership finds organizations spending less on their on-premises IP telephony and UC deployments driven by competition between vendors and by improved knowledge among IT staffs. This paper provides the details on how vendor selection impacts ROI.

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5 reasons your phone system may be outdated
By Shoretel | 5/2/2016

Your phone system is the communication hub that connects employees, partners and customers. But does your phone system include modern capabilities that fully support your business? This e-book outlines five important questions you should ask to determine if your phone system has the capabilities and features you need to help your business thrive.

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Choosing the right virtualisation platform to suit your business needs
By VMware Australia | 20/1/2016

With the footprint of virtualisation expanding across organisations, it is crucial to choose a reliable platform which will allow companies to improve business agility while avoiding disruption. Find out in this whitepaper how choosing the right virtualisation platform can help companies to reduce 53% of infrastructure management cost while receiving 2.4 times return on investment.

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Managed telephony discussion paper
By Crosspoint Telecom | 26/8/2015

At a business level, modern organisations frequently adopt a mix of managed and self-managed services in order to meet their internal technology requirements. However, the question remains: what’s the right balance between managed and self-managed telephony services for a company? This paper provides an overview of the components of an IP-based telephony solution, as well as the various managed options and services available to your business.

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Unified communications, efficient IT
By Dell | 18/3/2015

Consolidating organisational communications can provide far-reaching competitive advantages through productivity gains and cost savings. Yet many organizations still hesitate to deploy more complex unified communications (UC) capabilities that can generate big returns, such as enterprise voice and audio/video conferencing. This whitepaper looks at: why in-house expertise to deploy and manage a full UC solution is the major factor holding organisations back, how a solution designed for your unique environment can provide the most benefits and where organisational communications can be streamlined to meet high availability requirements and service needs.

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How to find the lowest risk path to End User computing success
By EMC Corporation | 23/2/2015

Organisations are facing the challenges associated with delivering a high performance end-user computing environment that meets the demands for data and application access for hundreds of desktop users. This whitepaper looks at how to meet high performance requirements including availability and simplified management, how to deliver and manage virtual or remote desktops in a converged appliance and why risk level is an important factor in determining success.

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HOYTS Group entertains more than AU$300,000 annual cost savings with ShoreTel
By Shoretel | 20/1/2015

Last year, HOYTS group implemented a ShoreTel Unified Communications and Enterprise Contact Centre solution across 50 sites in Australia and New Zealand. Find out: how HOYTS achieved ROI within 9 months of implementation, reached a calculated annual savings of more than AU$300K, and why the company chose ShoreTel to meet their communication needs.

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Top Reasons for CEOs to Choose Unified Communications
By Shoretel | 2/5/2014

CEOs frequently face difficult decisions, but choosing a unified communications (UC) system that is simple to deploy, manage and use should not be one of them. This whitepaper details the benefits of a UC service for end-users, business decision makers and IT.

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Frost & Sullivan Research: A Structured Approach to Deploying Communications Endpoints in the Enterprise
By Shoretel | 2/5/2014

Communications endpoints are a key part of the enterprise workers' tool kit. But businesses must address security and operating costs arising from BYOD arrangements. This guide covers the four phases of a communications endpoints deployment to maximize the return on IT and communications investment.

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Nemertes Research: Assessing IP Telephony Total Cost of Ownership
By Shoretel | 2/5/2014

Understanding total cost of ownership for implementations is critical to sound decision making. This whitepaper features cost data from 211 enterprises for seven leading IP telephony (IPT) and unified communications (UC) vendors. The results help buyers to consider all areas of cost.

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