White Papers: unified communications

A 5-year old analogue telephony system used by law firm Robinson Legal was costing $36,000 annually in call line and rental charges yet the phones were only being used to make, take and transfer calls without the multi functional benefits available from unified communications and collaboration. Learn how Robinson Legal selected a highly flexible telephony solution that integrated voice, e-mail, text, and faxes and mobile devices – all accessible from just one call number.

The demands on day-to-day business activities are changing all the time with the wide variety of communications media now available being a major contributing factor. They also serve to cut response times, thereby speeding up processes. With employees often working across many different sites being able to control their availability, enables new opportunities for working more efficiently.

The on-premise deployment of Unified Communications (UC) continues to be a source of considerable corporate angst especially for the Small to Medium Business (SMB) sector. IT research firm Gartner believes UCaaS will be adopted as an adjunct service by large enterprises and as a core service by SMBs before 2015. To help SMBs choose the best offering and develop a suitable roadmap Computerworld has prepared this special feature profiling the major offerings in the Australian market.

This 2 minute video by Peter Anderhom, Product Manager for Unified Communications ( Alcatel-Lucent) demonstrates the integration between Alcatel-Lucents' video conferencing systems and Alcatel-Lucents unified communications.

This whitepaper helps CIOs looking to adopt telepresence solutions within their organisation build the business case for video collaboration within a unified communications environment. Sharing best-practice approaches and real-life examples from like-minded CIOs across Asia Pacific such as those of global consulting firm KPMG, manufacturer Indian Farmers Fertiliser Cooperative (IFFCO), China Merchants Bank, Huabao Shoes, Inpex and Japan’s Astellas Pharma Inc., the whitepaper looks at how these organisations successfully deployed video collaboration across their organisation and encouraged adoption, achieving rapid ROI and satisfying key business objectives.