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White Papers: UC
ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS
By Shoretel | 1/2/2011
This white paper is to present and discuss the ShoreTel TCO Tool—an
analytical method that informs and accelerates the technology evaluation process by
calculating and comparing the TCO of available IP-based UC systems.
Download this now
Communication Enabled Business Processes: The True Value of Unified Communications
By Polycom | 18/3/2011
This paper argues that Communication-Enabled Business Processes
(CEBP) expose the true value of unified communications. Through
reducing or completely removing human latency in processes, CEBP
allow organizations to enjoy huge competitive and operational
advantages.
Download this now
Demystifying Unified Communications
By Shoretel | 2/5/2011
Read here how IP telephony systems enable businesses
to leverage fully the power of Unified Communications.
Download this now
Enterprise Communications: The Next Decade
By Avaya | 13/5/2011
Enterprise communications will continue to undergo significant changes during the next decade,
as multimodal cloud services invade traditional communication products and services. Today’s
infrastructure and operations (I&O) leaders need to understand 10 emerging trends that will influence
enterprise communications. These include technology innovation for multimodal communications
and collaboration, business imperatives for worker real-time connectivity, and enhanced cloud services
for lower cost delivery of applications.
Download this now
GETTING SOCIAL
– A PLAN FOR
COLLABORATING
SUCCESSFULLY
WITH CUSTOMERS
AND COLLEAGUES
By Avaya | 13/5/2011
Corporate use of social
networking is not just about
connecting with customers in new
ways. Deploying a well thought
out social media strategy can
change the way your organisation
collaborates internally and even
have an impact on the bottom
line. But once you’ve started,
steps need to be taken to
ensure the task doesn’t become
overwhelming...
Download this now
How Unified Communications Pays For Itself
By Shoretel | 1/2/2011
Best Practice Tips on building a Comprehensive Business Case for Unified Communications
Download this now
IDC VENDOR SPOTLIGHT: Harnessing the power of enterprise collaboration and
communications
By AlphaWest | 28/4/2011
This IDC Vendor Spotlight analyses emerging trends related to business drivers and technology
evolution of enterprise collaboration and communication in Australia. The study takes a look at the
business and organisational challenges facing C-suite executives, including the CIO and other IT
decision makers, and the potential for tapping these trends for considerable positive gain. We also
discuss the role of the portfolio of solutions offered by the partnership between Cisco, Alphawest and
Optus in this market segment.
Download this now
NEWS AND VIEWS
ON REAL-TIME UNIFIED COMMUNICATIONS
By Avaya | 13/5/2011
Avaya Crashes the Video Party
Download this now
SHOULD UNIFIED
MESSAGING STILL
BE A KEY PART
OF YOUR UNIFIED
COMMUNICATIONS
STRATEGY?
By Avaya | 13/5/2011
Unified Messaging (UM) may not
be the most fashionable topic at
the moment – yet the productivity
gains it can provide remain
undiminished. Organisations
thinking about implementing
Unified Communications (UC)
need to think carefully about
how UM fits into their overall
communications plan, as well as
how they will integrate and rollout
new services.
Download this now
Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction
By Shoretel | 10/2/2011
This paper examines the impact of ineffective communication between the
contact center and experts and how it can lead to lost opportunities or lower customer
satisfaction. It also looks at how unified communications (UC) tools help solve these
issues, and ultimately help increase customer satisfaction.
Download this now
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The new threat landscape has changed. Cybercriminals are aggressively pursuing valuable data assets, such as financial transaction information, product design blueprints, user credentials to sensitive systems, and other intellectual property. Simply put, the cyber offense has outpaced the defensive technologies used by most companies today. Find out more on how to protect against the next generation of cyber-attacks.
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5 Myths of Cloud Computing
2012 was a watershed for cloud computing, with rapid growth in interest leading to enterprise class deployments. This paper separates fact from fiction and aides senior IT executives make decisions surrounding cloud computing. Click to download the trends and misconceptions of cloud computing.
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