Not long ago, IT focused on managing technology and keeping business operations running smoothly. Today, your IT department is being asked to expand its scope beyond just running the overall IT environment. IT is expected to support more strategic initiatives such as growing the business, promoting innovation, and improving customer experiences. To add value, IT leaders must adapt, especially in areas of collaboration, innovation, and value creation.
For years, most companies have dealt with the evolving dynamics of data archiving by addressing an immediate need rather than building a long-term strategy. But over time, putting all information on costly storage is likely to be very expensive. This whitepaper explains why it’s time for organizations to start to strategically evaluate archive solutions for capabilities they need, both now and in the future. While no technology is future proof, an archiving solution can make you “future ready.”
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
Whilst offices are still one of our most powerful collaboration tools available, global collaboration requires us to communicate wherever we happen to be using a host of other tools. In this whitepaper, we look at the future of business collaboration technologies and strategic orientation that leads to best practice.
With some of the highest levels of social media penetration, mobile device ownership, and Internet connectivity in the world, Asian markets are ripe for more innovative and adept interactive engagement. In this study, we look at how marketers in the region express high hopes for digital, but hare held back with limited budgets and a region-wide lack of talent and training. Click for more
Because of the growing complexity of IT architecture, organisations need to think more strategically about their approach to license and asset management. In this whitepaper, we hear the insights from industry leaders and discuss five reasons why IT departments need a centralised, coordinated and proactive approach to license and asset management. Click to download!
As radical innovations in technology are increasing the importance of IT in achieving a company's core business objectives, the role of IT professionals are increasingly becoming more important. In this Economist Intelligence Union survey, we look at the predominant challenges faced by CIOs and the need for them to be more strategic in their thinking, rather than just focusing on operational matters. Click to download!
So it is with networking. Shrinking budgets and staff, and the constant pressure to reduce operational costs, may have some IT leaders setting their sights very low. Approximately 70 percent of IT investment is spent on “keeping the lights on” - providing basic connectivity and security - leaving precious little for strategic projects to enhance the business. While such tactical thinking is understandable, it also contains many pitfalls. Read more.