Service desk Whitepapers


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Consolidate: Get Control of Your Service Desk
By ServiceNow | 9/3/2017

Every day seems like a battle—email, phone calls, unresolved issues, management asking for reports, users losing patience. There’s not enough time to implement the processes that will help you get ahead. You’re operating in chaos, without an efficient way to manage your work, your data, or your team.

It’s time to move into the modern world of IT—not to mention save your sanity. Let us help you modernise your help desk by following a proven process.

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‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
By Oracle | 16/10/2013

3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.

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