White Papers: service catalog

When assessing an MSP’s maturity and prospects, one question provides more insights than any other: “What’s in your service catalog?” A well-defined service catalog can set the framework for growth. The lack of a service catalog can significantly impede an MSP’s ability to scale. This paper explores why the service catalog is so vital, and provides some practical guidelines MSPs can apply in order to ensure their service catalog provides maximum utility and benefit.